Nile Nav - Login & Access Setup Guide

10 min

For Installers & Technicians

This step-by-step guide helps you activate your account, set up Multi-Factor Authentication (MFA), and log into the Nile Nav app successfully.

Step 1: Installer Onboarding

Based on your tenant type (Customer Technician, MSP Technician, or Partner Technician), your admin must onboard you first. Reference: Installer and Technician Access Guide
Once onboarded, you’ll see this confirmation message in green: “Successfully signed up the tenant. Please check your email account for instructions on how to proceed.”

Step 2: Activate Your Account

Check your email for a message from Nile Support titled “Welcome to Nile.”
Click the Activate your account link in the email.

Step 3: Set Your Password

On the Password Reset screen, enter and confirm your new password.
Click Reset Password.

Step 4: Set Up Multi-Factor Authentication (MFA)

You must set up MFA using either Google Authenticator or Okta Verify.

Option A: Google Authenticator

Click Setup for Google Authenticator.
Choose your device: Android or iOS.
Download the Google Authenticator app from the App Store or Play Store.
Click Next on your browser.
In the app, tap + and choose:
- Scan a QR code (recommended), or
- Enter a setup key manually (if unable to scan).
For manual entry:
- Enter your account name and the secret key shown on the screen.

Option B: Okta Verify

Download the Okta Verify app.
Choose Account Type: Organization or Other.
Either:
- Click Ready to scan, and scan the QR code, or
- Click Don’t scan to get the secret key.
Tap Enter key manually in the app and input:
- Account name
- Secret key

Step 5: Complete MFA Setup

Back in your browser, click Next.
Enter the 6-digit code from your authenticator app.
You should see a green checkmark confirming MFA setup.
Click Finish.

Step 6: Log into Nile Nav

Download the Nile Nav app from the App Store or Play Store.
Open the app.
Select your region: Rest of the World or Middle East, then tap Continue.
Tap Login.
Enter your username and tap Next.
Enter your password and tap Sign In.
Enter the MFA code from your authentication app and tap Verify.

Step 7: Start Using Nile Nav

You will land on the Jobs screen, with the In-Progress tab active.
If no jobs are assigned, you’ll see: “No Jobs Found.”
Once jobs are assigned, they will appear in the Assigned tab.
You can now begin working on your jobs.

Need help?

Refer to partnerdocs.nilesecure.com for troubleshooting and support.