Nile Nav - Installer & Technician Access Guide

nile nav puts the power of nile’s advanced technologies directly into the hands of the technician and installer community built for speed, flexibility, and ease of use, nile nav empowers partners to deliver high quality service regardless of prior experience with nile systems with real time progress tracking, intelligent recommendations, and actionable insights, installers can deploy nile services faster, with precision and confidence—leading to quicker return on investments and higher customer satisfaction jobs such as site discovery, rack and rack, and installation can be assigned to users that have installer group added to them technician access who can use nile nav? three different types of technicians customer technician – belongs to the customer tenant msp technician – belongs to a managed services provider tenant and can manage their tenant and the customers they manage delivery partner technician – works under a nile approved installer tenant to access and use nile nav, users must be added to the installer group in the nile control center setting up nile nav access step by step add a technician to nile nav this action must be performed by a root admin in the nile control center log in to nile control center navigate to network setup → users click the ➕ add button fill in the following details email name mobile number under groups , select installer click save an activation email will be sent via okta for account setup once activated, the installer can sign in to the nile nav app using their credentials tenant categories nile assigns tenants into three primary categories to streamline job assignments and access category description default standard customer tenant using nile services msp managed services providers working on behalf of customers installer delivery partners assisting in installations and activations access setup with tenant category default (customer) tenant category all new nile tenants are categorized as default by default root admin tasks add users to the installer group in the nile control center these users become eligible to receive installation jobs via nile nav once a job is assigned by nile service delivery managers (sdm), installers can access all relevant jobs within the app msp tenant category msp organizations support nile customers across multiple accounts root admin tasks add users and assign the installer group in nile control center, go to users → manage assignment select the technician choose the customer tenants from the available list move them to selected and click modify once mapped, nile sdm will assign installers the job installers receive job assignments in nile nav with relevant jobs details within the app installer tenant category (delivery partners) installer tenants are nile authorized delivery partners ensure the tenant is categorized as installer nile sdms can help set this up root admin tasks admin adds users to the installer group via nile control center nile service delivery managers assign jobs to these users assigned jobs will appear in the nile nav app with relevant jobs details within the app additional notes jobs such as site discovery , rack & stack , and installation are all assignable via nile nav technicians must activate their accounts via the email invitation before accessing the app using nile nav in the field once logged into nile nav, technicians can view assigned jobs with full context follow guided steps for each task mark progress and completion in real time capture notes, photos, and feedback on the go work offline with automatic cloud sync once reconnected nile trailblazer smart hands training the trailblazer smart hands training is designed to ensure users are well equipped to handle all aspects of network installation and management using the nile nav app upon completing the training, users will be proficient in using the app, troubleshooting common issues, and maintaining optimal performance in their network environments register now with nile academy to start your trailblazer experience or, if you enrolled, complete the trailblazer smart hands training here